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Company reliability

 Language Learning Forum : Language Programs, Books & Tapes Post Reply
alang
Diglot
Senior Member
Canada
Joined 7221 days ago

563 posts - 757 votes 
Speaks: English*, Spanish

 
 Message 1 of 5
20 March 2015 at 8:36pm | IP Logged 
Can people list down language producing companies and rate with their opinions on
reliability?

(I am interested specifically with Pimsleur, Michel Thomas, Assimil, PONS, Teach Yourself)

The actual company themselves. The reason I am making this thread is due to people mixing
things up or the 100% reliance on the company and everything in between. It is better to
get things clarified.

Examples: When it comes to Pimsleur and one of their affiliate distributors called
Pimsleur Approach, some members and people on Youtube lump them together and state the
outrageous claims from Pimsleur Approach is from Pimsleur. Steve Kaufmann did this
regarding the learn a language in 10 days, and so did a member called Splog.

Simon and Schuster did not mention upcoming titles before, but when I wrote about it last
year being on Amazon.com, another member named Jeffers, wrote not to believe Amazon.com,
since he did not see the forthcoming titles mentioned on the official Pimsleur website.
Amazon.com proved to be accurate and reliable in comparison to the official Pimsleur site
and customer service did not seem to know anything about any release dates or upcoming
titles.

Jeffers did mention about a Michel Thomas Hindi course no longer planned for release, and
now it seems to be back on track again (Only the Hindi starter released last year). Another
member PinkCordelia posted in 2012 and claimed to have done Pimsleur French IV and utterly
hated it. By deduction from her review and release date of French IV (2013), she likely did
French plus, but the odd thing is she called it French IV and did not even mention French
Plus in anyway. This causes confusion, due to some people interchangeably using different
names.

Assimil France and Italy seem to be running independently from one another, as one site
has courses available, that the other one sometimes does not have. Specifically the Italian
base programs. I don't believe members routinely check the Italian site compared to the
French homepage.

No need to state about the companies new edition products, but only a rehash of the former
releases. The members here on the site do a good job of finding out the editions, when it
is totally new or just a re-release. (Usually with Assimil and Teach Yourself)

Edit: I almost forgot, I made a thread about 2 years ago, about Pimsleur programs in other
language bases not including ESL. Only one member responded and it was hrhenry. His
response, was there are none, as their was nothing on the official Pimsleur website. Again
a member just solely relied on the official Pimsleur website, and to my knowledge, he was
in error.

If members can also mention programs planned, either abandoned or delayed, that would
be informative. Assimil had this happen to them with multiple programs. A proposed Pimsleur
three comprehensive course with Ojibwe from what I read, but only the first one has been
released. Even though there was not a high demand with it, the first one was made, due to
some agreement. If I remember what I was informed back in 2001.


Edited by alang on 21 March 2015 at 6:14am

2 persons have voted this message useful



jbadg76421
Groupie
United States
Joined 4388 days ago

51 posts - 92 votes 
Speaks: English*
Studies: German, Spanish, French, Esperanto

 
 Message 2 of 5
21 March 2015 at 12:04pm | IP Logged 
My copy of Assimil "Using Spanish" claims that both Using French and Using German are "available"...I guess they planned on translating Perfectionnement Allemand into English but cancelled it?

And yeah, the Michael Thomas Facebook page says that the full Hindi course is coming out this year, but they don't have a specific date.

Edited by jbadg76421 on 21 March 2015 at 12:04pm

1 person has voted this message useful



Speakeasy
Senior Member
Canada
Joined 4052 days ago

507 posts - 1098 votes 
Studies: German

 
 Message 3 of 5
21 March 2015 at 4:55pm | IP Logged 
A dissenting voice...

I am not at all convinced that one can judge a company’s reliability solely by their adherence to an announced schedule of releases of new or revised products.

For example, were Rosetta Stone to display better performance than any of the publishers named above, on this limited criterion, would we truly consider Rosetta Stone “more reliable”? Would we not want to consider the level of customer service and the suitability of the product itself?

Furthermore, I believe that we all have enough "real world experience" to accept that conditions change; projects are cancelled and promises are broken. Disappointment is part of life; not everyone can meet every commitment all the time.

EDIT:
Harumpff!


Edited by Speakeasy on 21 March 2015 at 5:05pm

5 persons have voted this message useful



alang
Diglot
Senior Member
Canada
Joined 7221 days ago

563 posts - 757 votes 
Speaks: English*, Spanish

 
 Message 4 of 5
22 March 2015 at 8:00am | IP Logged 
True, if you noticed in my first post, I did not state, that it was solely on scheduled
released dates or abandoned projects. I am interested in the opinions of members, which
they find are most reliable or unreliable.

Sometimes some companies don't even mention products, they planned on making and why it
was even cancelled. The example with a Pimsleur affiliate reseller like Pimsleur Approach
has questionable business practices, and people start blaming Pimsleur in general.

That is one reason why I am interested in having clarification, the main company is not at
fault. The resellers should be held accountable in what they do, and not reflect Pimsleur
overall.

Pimsleur customer service is a contributing reason and reflection of the company itself,
so the quality of service should be stated. It was Pimsleur customer service who said,
there was no Spanish IV, about three or four months before it was officially released for
sale.
I must say recently it has been improving. I will change my opinion accordingly if they
continue to change for the better.

Some of the members I even mentioned posted if information was not on the official sites,
then the product must not exist (Other Pimsleur language base) or don't believe the other
websites (Amazon.com).


They were proven wrong, when Pimsleur released the products listed somewhere else. The one
other Pimsleur language base was released 2006. French V was released last year proving
Amazon.com reliable about the product being made.

My question was to find out if there were more, than what I already knew.

The Assimil Using German course, I am sure members actually searched for it, just to
satiate the curiosity if the course ever existed. The member Jeffers implied if MT Hindi
was picked up again, it would be great.



Edited by alang on 22 March 2015 at 5:20pm

1 person has voted this message useful



Elexi
Senior Member
United Kingdom
Joined 5565 days ago

938 posts - 1840 votes 
Speaks: English*
Studies: French, German, Latin

 
 Message 5 of 5
22 March 2015 at 10:22am | IP Logged 
I remember about 5 years ago that Assimil emailed someone on HTLAL in response to a
query and said they had abandoned Using German due to their market analysis suggesting
there wasn't a sufficient market for it.


1 person has voted this message useful



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