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How to say "Eskalation" in English?

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15 messages over 2 pages: 1
Sprachgenie
Decaglot
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Germany
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 Message 9 of 15
24 June 2009 at 10:56pm | IP Logged 
Meinst Du hier nicht dass sich ein Problem zuspitzt?
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alexraasch
Diglot
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 Message 10 of 15
26 June 2009 at 9:21pm | IP Logged 
No that's not what I mean. I mean that a problem needs to be dealt with at a higher level of responsibility, for example a claim that exceeds a certain value.
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cezah
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Belgium
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 Message 11 of 15
07 July 2009 at 3:22pm | IP Logged 
Yes Cainntear is absolutely right escalating a problem in business English means to report the problem upwards. It could be confusing since it doesnt seem like 'escalation' in its original sense of the problem getting worse. But it makes perfect sense when you realise that the reason for escalation is precisely to make it known as a worse problem by escalating it, if you follow.
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Splog
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 Message 12 of 15
12 July 2009 at 10:42am | IP Logged 
One term I have often come across in recent years for escalating a problem to the next management level is to "bump up" the problem: "I can't solve this, so I will bump it up to my boss".
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Cainntear
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 Message 13 of 15
12 July 2009 at 7:05pm | IP Logged 
"Escalating" makes perfect sense if you think about passing it "up" the chain of command.
We talk about the "career ladder", after all, and height is part of our notion of hierarchies. It's going to someone; it's climbing; it's escalating.

It's actually the use of "escalation" as "getting worse" which is a neologism, coined by spin-merchants and regurgitated by the press as a way of making war seem less urgent: "hostilities are escalating" ie "increasing in level" rather than "getting worse".
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ofdw
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United Kingdom
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 Message 14 of 15
13 July 2009 at 11:40pm | IP Logged 
I first heard "escalate" to mean "take the problem to a superior" when I had a complaint with some company or other a few years ago, and the guy at the call centre said my complaint was going to be "escalated" because it had remained unresolved for over a certain period of time.
I remember thinking "What?!", but I see the sense of the derivation (climbing up the ladder).
So I suppose it has maybe been used in business circles for a while and is gradually seeping into the public domain.
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Aeroflot
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United States
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 Message 15 of 15
24 July 2009 at 11:19pm | IP Logged 
You could probably just use "pass it on to my boss" or "forward it to my boss."


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