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Hippocrene Master Series | ||
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 Language Learning Forum : Language Programs, Books & Tapes |  | |
| ericblair Senior Member United States Joined 4516 days ago 480 posts - 700 votes  Speaks: English* Studies: French | Message 9 of 13 18 October 2014 at 12:24am | IP Logged |
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Thanks for your help, Speakeasy. I appreciate it!
1 person has voted this message useful | |
| ericblair Senior Member United States Joined 4516 days ago 480 posts - 700 votes Speaks: English* Studies: French | Message 10 of 13 19 October 2014 at 6:10pm | IP Logged |
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I've contacted three of the sellers whose advertisements say theirs has the audio. All
said they don't, in fact. Haha. I give up. It is no big deal, anyway. I didn't think it had audio to start with, and I paid less than $5 for the book. 1 person has voted this message useful | |
| Speakeasy Senior Member Canada Joined 3857 days ago 507 posts - 1098 votes Studies: German | Message 11 of 13 19 October 2014 at 9:44pm | IP Logged |
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Hi Eric,
I'm sorry that this didn't work out for you. Your experience with the smaller booksellers in this particular instance reflects mine. After having been "burned" a couple of times, that is, having ordered and been billed for something, only to receive something other than what was ordered, and having to go through the hassle of returning, requesting credit, etcetera, I simply adopted the practice of contacting the the seller before ordering. In my experience, when dealing with the smaller operations that offer their wares through Amazon, Alibris, AbeBooks, and especially EBay: (a) about 20% of the time, the seller simply does not answer repeated requests for information, which causes me to wonder about their committment of customer service (I take notes), (b) about 40% of the time, the seller advises that they do not have the item listed, hence my recommendation that you contact those who advertised the audio cassettes, (c) about 40% of the time, the seller confirms availability but, sadly, this is "actually true" about 90% of the time, so there is still a risk, and finally, (d) some sellers are remarkably easy to work with and will go out of their way to help you, which even includes buying an item from a competitor, receiving it, listing on Amazon or whereever, repackaging it, and selling it to you, all with no additional charges. Now THAT's customer service! Better luck next time! 1 person has voted this message useful | |
| jpazzz Groupie United States Joined 4850 days ago 54 posts - 76 votes Studies: Russian | Message 12 of 13 20 October 2014 at 2:15am | IP Logged |
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Hello Everybody. My own experiences (a bit more than twenty years worth) of Amazon are somewhat more positive than Speakeasy's. I do check before hand and almost invariably get a response (I don't bother with sellers with less than a 97% rating). Occasionally, I'll get a form response from one of the really large sellers telling me that they can't possibly check on an individual book and that I should trust their integrity...these, I ignore.
I have also found that if I'm disappointed in an item I've received, politely phrased complaint gets a positive response. I am, as an aside, delighted to find that I was correct in thinking that the Hippocrene Mastering French was not an FSI course or rip off. So there was no need to apologize! Cheers, John 1 person has voted this message useful | |
| ericblair Senior Member United States Joined 4516 days ago 480 posts - 700 votes Speaks: English* Studies: French | Message 13 of 13 20 October 2014 at 11:07pm | IP Logged |
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I contacted the publisher last week as well when I still cared. They just got back to me.
Hippocrene does not have a copy of the audio and the course was never re-released after the version I have. 1 person has voted this message useful |
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